Privacy Policy
1. Introduction
Welcome to Safir ("we," "our," or "us"). Safir is a ride-hailing platform operated by Infradev LLC, a company registered in Sharjah Media City Free Zone, United Arab Emirates, operating under the brand AIconsults.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website (safir.aiconsults.io), and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, profile photo, and password when you create an account
- Identity Verification: For drivers, we collect government-issued identification, driver's license, vehicle registration, and insurance documents
- Payment Information: Payment card details, billing address, and transaction history (processed securely through our payment partners)
- Communications: Messages, feedback, and support inquiries you send to us
2.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
- Location Data: Precise GPS location during rides (with your permission), pickup and drop-off locations, and route information
- Device Information: Device type, operating system, unique device identifiers, IP address, and mobile network information
- Usage Information: Pages viewed, features used, time spent on the Service, crash reports, and performance data
- Ride Information: Ride history, ratings, reviews, and preferences
2.3 Information from Third Parties
We may receive information from third parties, including:
- Background check providers (for driver verification)
- Payment processors (transaction confirmations)
- Marketing partners (with your consent)
3. How We Use Your Information
We use the information we collect to:
- Provide and Improve Services: Process ride requests, match riders with drivers, calculate fares, and improve our platform
- Safety and Security: Verify identity, prevent fraud, investigate incidents, and ensure the safety of users
- Communications: Send ride updates, receipts, promotional messages (with consent), and respond to inquiries
- Personalization: Customize your experience, remember preferences, and suggest features
- Analytics: Understand usage patterns, measure performance, and improve our services
- Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our terms
Location Data: We only access your precise location when the app is in use and you have granted permission. You can disable location access in your device settings, but this will prevent you from using ride-hailing features.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and develop new features
Ride history and transaction records are retained for a minimum of 7 years for legal and regulatory compliance. You may request deletion of your account data, subject to our legal retention requirements.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and audits
- Employee access controls and training
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request your data in a portable format
- Opt-out: Opt out of marketing communications at any time
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us at privacy@aiconsults.io.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. Safir is operated by Infradev LLC in the United Arab Emirates, and we use service providers located in various countries.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Data processing agreements with vendors
- Compliance with applicable data protection laws
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Infradev LLC (operating as AIconsults)
Sharjah Media City Free Zone
Sharjah, United Arab Emirates
Email: privacy@aiconsults.io
General Inquiries: hello@aiconsults.io